Contact Us JobScout
Need help with AI-driven job matching or interview automation? We’re here to make your JobScout experience in the USA smooth and hassle-free.
Why Contact JobScout Support?
Look, using AI to automate your job search and interviews sounds great, but sometimes it gets tricky. Maybe your bot isn’t applying for jobs like you expected, or your interview scheduling isn’t syncing right. That’s totally normal. Our team at JobScout understands these challenges because we’ve helped thousands of users get past similar hurdles.
Honestly, we want you to contact us whenever you hit a snag. Your success with our platform means everything to us, and we’re ready to jump in with practical solutions.
| Common Contact Reasons | Typical Response Time |
|---|---|
| Technical setup & automation issues | 24-48 hours (email), immediate (chat) |
| Subscription and billing questions | 24 hours |
| Interview scheduling and evaluation help | Same day during business hours |
How to Reach JobScout Support
We keep things flexible because no one wants to be stuck waiting when something’s not working. Here’s how you can get in touch:
Email Support
Email is your go-to for detailed issues or account questions. Just shoot your message to [email protected]. To speed things up, include your subscription plan, the specific job boards you use, your browser info, and any error screenshots. Our team, based in the USA, typically responds within 24-48 hours.
Live Chat
For quick answers, jump into the chat widget inside your dashboard. It’s available Monday to Friday from 9 AM to 6 PM EST, Saturdays 10 AM to 4 PM EST, and limited hours on Sundays for emergencies. Whether you want to tweak your job search or fix a bot hiccup, chat gets you immediate help.
Phone Support
Premium subscribers get direct phone access through their dashboard. It’s perfect for urgent or complex problems that need a real-time conversation. Monthly subscribers can upgrade for temporary phone support if needed.
What to Have Ready When You Contact Us
Here’s a quick checklist to make your support experience as smooth as possible:
- Your registered email and subscription type
- Job boards you’re automating (LinkedIn, Indeed, etc.)
- Browser name and version
- Error messages or screenshots
- A clear description of what you expected vs. what happened
From our experience, having these details upfront saves a lot of back-and-forth and gets you answers faster.
Navigating the JobScout Platform to Contact Us
Once you’re logged in, finding support is easy. Look for the “Contact” or “Support” link near your dashboard menu. You’ll also spot a help icon on most pages—click it for quick links and FAQs.
Our messaging system inside the platform automatically attaches your account info and recent activity, so when you contact us, we already have the context. That way, your issue gets routed to the right team right away.
Typical Response Times and What to Expect
Here’s the lowdown on how fast you’ll hear back:
| Contact Method | Response Time | Notes |
|---|---|---|
| 24-48 hours during business days | Complex issues may take longer | |
| Live Chat | Immediate during chat hours | May escalate to email for detailed fixes |
| Phone | Immediate for premium users | Best for urgent or complex problems |
We also follow up if we don’t hear back from you within a few days, just to make sure everything’s working well.
What to Do Before You Contact Support
Honestly, a little prep can save you waiting time. Try these self-service options first:
- Check our knowledge base for setup tips and troubleshooting
- Visit the community forum where other users share solutions
- Look at our status page for system updates or outages
If none of those solve your issue, then definitely reach out to us.
Special Scenarios: When and How to Contact
Bot Suddenly Stops Working
- Confirm your subscription is active
- Verify your login details for job boards (LinkedIn is tricky sometimes)
- Check recent dashboard activity logs
- Run a manual test application
If you’re still stuck, contact us with screenshots and details on when it last worked.
New User Setup Help
Starting out can be overwhelming. When you contact us, tell us your job targets, job boards, and how familiar you are with automation so we can tailor our support.
Billing and Subscription Changes
For these, email is usually best. Upgrades happen right away, while downgrades take effect next billing cycle to avoid interruptions.
| Contact Type | Details | Best For |
|---|---|---|
| General Email | [email protected] | Technical and account issues |
| Billing Email | [email protected] | Subscription and payment questions |
| Live Chat | Dashboard widget | Quick troubleshooting |
| Phone Support | Available in dashboard for premium users | Urgent or complex problems |
Tips for Getting the Most Out of Support
Here’s what helps you get faster, clearer answers from our team:
- Be as specific as you can about what’s wrong
- Attach screenshots, especially error messages
- Let us know what you’ve already tried
- Pick the right contact method based on your issue’s urgency
And remember, you can always contact us anytime if something’s off or if you just need a hand.
| Support Level | Who Handles It | When to Expect |
|---|---|---|
| Level 1 | General support team | Most issues |
| Level 2 | Technical specialists | Complex problems |
| Level 3 | Senior technical team | Ongoing or difficult bugs |
| Level 4 | Management review | Critical or escalating cases |
❓ FAQ
How quickly will I get a response from JobScout support?
Email replies usually come within 24-48 hours on business days. Live chat is immediate during operating hours, which are Monday to Friday 9 AM to 6 PM EST and Saturday 10 AM to 4 PM EST.
Can I call JobScout for support directly?
Phone support is reserved for premium subscribers. If you’re on a quarterly, semi-annual, or yearly plan, you’ll find the phone number in your dashboard after logging in.
What info should I include when contacting support?
Make sure to share your registered email, subscription plan, targeted job boards, browser details, error messages, and a clear description of your problem.
Do you offer help with technical integrations?
Yes, enterprise and premium users get access to dedicated integration support, including calls with our development team to connect JobScout to your existing HR tools.
Can I get help setting up my first automated job search?
Absolutely. Use live chat for immediate help or email for detailed instructions. We’re happy to support new users getting started.
What if my issue isn’t fixed after the first response?
We have an escalation process that moves your case up through different support levels until it’s resolved. We stay with you until things work right.
Is support available on weekends?
Support is limited on weekends. Saturday chat runs 10 AM to 4 PM EST. We monitor emails for urgent issues, but full support returns Monday morning.
How do I reach billing support specifically?
Email [email protected] for subscription or payment questions. Billing inquiries are usually handled within one business day.
